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Rental Service Terms and Information


Deposit
Invoice is to be paid in full prior to or at time of customer pick-up/delivery.

Payment
After confirming details, an invoice will be sent for any deposits required and total.
We accept all major credit cards, PayPal and other money transfer application(venmo, etc.).

A signed rental agreement, 50% of the rental price is required as a non-refundable deposit for securing a date.

*Smaller item rentals require full rental fee and refundable deposit at pickup. (No delivery unless ordered with backdrop)

*No pickup for backdrops.


Credit Card Terms

A valid credit card and ID must be kept on file for rentals over $400.00. The credit card will be used for damages, missing items, late fees, replacement fees, cleaning fees, or added services. 

*Credit Card Payments - Payments can be made in person or with completed credit card authorization form. Shop Wishing Well adds a 2.5% processing fee to all credit card transactions.


    Rental Period

    Backdrop rentals are same day (5 hours maximum)

    *If hedge backdrops are needed a few hours prior to the event time for some floral arrangements or signage it can be negotiated/arranged)
         - Only light weight decoration allowed for backdrops
         - No glass, metal, heavy decorations, candles

    Dohl Accessory rentals are 5 days, rental period starts from the day of pickup.

    Damages

    Damage which is not “ordinary wear and tear” includes, but is not limited to: breakage; improper use; abuse; and contaminating rental items with paint, candle wax, food, staples, wine, or any other non-removable material. Customer shall pay Shop Wishing Well the replacement cost for any rental items that are not returned because they are damaged or lost.

    Weather Related Issues - Shop Wishing Well does not issue refunds for any reason, including inclement weather.  Should bad weather or wind become an issue, we have the right to refuse or release such items: floral wall backdrop - and offer a substitution of in-stock items. The client assumes full responsibility for wind and weather damages.

    Photography Release

    By signing this agreement, you give Shop Wishing Well permission to use the photos that we take at your event on our website and advertisements.

    Please email info@shopwishingwell.com for more information

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